The implementation of an Enterprise Resource Planning (ERP) system is a journey for your business. There are many considerations as part of that journey, but one of the most important ones is staff inclusion.
ERP projects can often go wrong because of a disconnect between the ERP project and the staff using the system.
It has been proven that companies that have good staff inclusion in the planning and implementation of an ERP system yield better outcomes. Why is that?
Often your staff have more experience of the day-to-day running of the departments within your business. They can identify problems because they’re dealing with them on a regular basis, and they can create better test scenarios. These are key elements of a good ERP implementation.
Staff generally have better knowledge of the process flows in each part of your business. By including staff at an early stage, you can get the best overall picture of these process flows. Understanding the process flows is a fundamental part of planning your ERP implementation; this can make or break the project.
By including staff early in your ERP project, companies see better buy-in from staff—they feel that they are a bigger part of the journey and that their knowledge is valued by the company. The results of this are better knowledge of the new system, better training results, better testing results, and overall, more commitment to the project. This greatly adds to the successful implementation of an ERP project.
Identifying ERP System Champions
Including staff early in your ERP journey is a great way to help you identify ERP system champions. These are the people who understand the new ERP system and the process flows that underpin it. They help keep the system running correctly, identify problems created by staff not following the correct process flows, and help train others on how to use the new ERP system correctly. Their importance should not be underestimated.
In ERP implementations, MCS determines a deep understanding of processes and trains people, so that your ERP project will optimally serve your team and drive your business goals.
Written by Conor Yore
To read more about how MCS successfully implements ERP systems, read our case study Empowering Users with ERP: The Irish Daily Star – MCS Computers