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eCommerce websites serve as virtual storefronts where products or services can be showcased, sold, and purchased by customers.
eCommerce websites typically include a range of features and functionalities to facilitate online transactions, such as product catalogue, shopping cart, payment gateway, user accounts, order management, search, security, and customer reviews and ratings.
The Benefits of Integration with Your Enterprise Resource Planning (ERP) Management System
Integrating your eCommerce website with your ERP system can bring numerous benefits, including streamlined business operations, improved efficiency, and enhanced customer experience. Here are a few key advantages:
- Inventory Management: product inventory levels are automatically synchronized, enabling real-time inventory updates, preventing overselling or stockouts.
- Order Processing: When a customer places an order on your website, the order detailscan be automatically transferred to your ERP system for fulfillment, reducing manual data entry and minimizing errors.
- Customer Data Synchronization: Customer information, such as contact details, order history, and preferences, can be shared between systems, providing a unified view of each customer.
- Financial Management: Sales transactions from your website can be automatically recorded in your ERP system, simplifying accounting processes and providing a comprehensive overview of your business’s financial performance.
- Reporting and Analytics: Better reporting and analytics capabilities enable you to extract valuable insights about sales, customer behaviour, inventory, and other key metrics.
Integrating Your Sales Platform and Internal Management System with Confidence
MCS has extensive expertise in integrating eCommerce platforms with business management systems. This ensures that your IT is working optimally for you and that all your business processes are in communication with each other.
One recent MCS project was the integration of DPL’s eCommerce platform for Bathroom World with their enterprise resource planning management system (Intact IQ). This seamless integration between their sales platform and their internal management system allows them to maintain visibility, data integrity, and control across systems.