After two years of helping many of our customers resolve IT change-related business disruptions, we have come up with three main principles that will help your business maintain a smooth-operating technology infrastructure at all times:
We have often been asked to help businesses recover from the disruption caused by what seemed like a harmless internal software event – an update or an upgrade: for example, the launch of an e-commerce site or a new expense system, or an end user being granted their random request for the latest version of an off-the-shelf software application.
During and after such upgrades, different factors can cause business disruption and end-user problems. Among these are application incompatibility, hardware incompatibility, and a simple lack of transparency and communication between everybody who might be impacted by the change.
While it is possible to have technology needs met, random incremental IT investments run the risk of causing bottlenecks that prove to be very expensive in the long term.
Depending on your in-house capabilities, it can be much more efficient to work with an experienced software consultant when planning how to streamline IT operations; they can anticipate problems before they arise, help define in-house processes, and point out potential pitfalls and negotiate favourable terms when it comes to new software acquisition. Contact us today if you wish to discuss your business technology needs with our consultants who are experts in integrating new software systems while maintaining productivity.
Written by Sarah O’Connell